Help Center

Click Open Account, complete the registration form with your real details and confirm your email address. You will then be asked to upload identification so we can verify the account. Most applications are reviewed within one business day.

A valid government-issued photo ID (passport, national identity card or driving licence) and a proof of address issued within the last six months — a utility bill, bank statement or an official letter showing your name and address. Make sure all four corners of the document are visible and the text is readable.

Documents are usually reviewed within one business day. If something is unclear — a blurred photo or an expired document — we will email you and explain exactly what is needed.

The minimum depends on the account tier you choose. The full comparison, including spreads and the features of each tier, is on the account types section of the homepage.

Yes. MetaTrader 4 offers a demo mode with virtual funds so you can get comfortable with charts and order types before risking real money. Ask support and we will set one up for you.

Bank transfer and cryptocurrency transfer are supported. The exact details available to you appear in your client area under Deposit once your account is verified.

Cryptocurrency deposits are usually credited after the required network confirmations, typically within an hour. Bank transfers depend on your bank and the corridor used — generally one to three business days.

Submit a withdrawal request from the client area. Requests are reviewed on business days and returned to your original funding source wherever technically possible. Your account must be fully verified and you should have no unsettled obligations on the account.

We do not add a mark-up to withdrawals. Network fees for cryptocurrency and any charges levied by intermediary or correspondent banks are borne by the client, as is standard.

No. For anti-money-laundering reasons, deposits must come from a payment source in your own name. Third-party payments are returned to the sender, which can take time and incur fees.

Once your account is approved, the client area shows your MT4 login, server name and direct download links for the Windows terminal and the mobile app. Support can resend them at any time.

Three things, in this order: that you are using the trading account number and not your website email; that the server selected matches exactly the one shown in your client area; and that your password has no trailing space from copy-and-paste. If it still fails, contact support and we will reset it.

The master password gives full access, including placing and closing trades. The investor password is read-only — useful if you want someone to review your account without being able to trade on it.

Yes. The MT4 mobile app for iOS and Android connects to the same account as the desktop terminal, with live quotes, charting and full order management.

MT4 supports automated strategies. You are responsible for anything an EA does on your account, so test it thoroughly on a demo account first and keep an eye on it in live conditions.

Leverage depends on the instrument and on your account tier. Remember that higher leverage increases both potential gains and potential losses — see the risk disclosure before increasing it.

Variable. They reflect live interbank liquidity, so they are typically tightest during the main sessions and widen around news releases, the daily rollover and market opens.

A financing charge or credit applied to positions held past the daily rollover. It reflects the interest-rate differential between the two instruments in the pair and is shown per instrument in the platform specification.

Forex trades from Sunday evening to Friday evening (server time), with each instrument following the hours of its underlying market. Cryptocurrencies trade 24/7. Exact hours per instrument are shown in MT4 under Specification.

When your margin level falls below the maintenance threshold you will receive a margin call warning. If it keeps falling, positions are closed automatically, starting with the largest loss, to protect the account from going further into deficit.

Website password: from your profile in the client area. MT4 password: from within the terminal under Tools → Options → Server → Change, or ask support to reset it for you.

Send the request from your registered email address. Changes to name, address or bank details require supporting documentation before they can be applied.

MT4 generates account statements on demand for any period, and the client area shows your deposits, withdrawals and current balance. Support can email a formal statement if you need one for your records.

Close any open positions, withdraw your remaining balance and send us a closure request from your registered email. We keep the records required by law after closure, as described in the privacy policy.

We never ask for your password, and we do not authorise third parties to trade on client accounts or to collect deposits outside the official channels shown in your client area. If in doubt, stop and contact us directly through the details on this website.

Through the contact page. Write from the email address registered on your account and include your trading account number — it lets us answer the first time instead of asking you to confirm details.

Our team is available around the clock while the markets are open, Monday to Friday. Requests received at the weekend are answered when the markets reopen.

Most enquiries are answered the same business day. Anything involving document review or a payment provider may take longer, and we will tell you if that is the case rather than leaving you waiting.

Yes — tell us your preferred language in your first message and we will do our best to route you to a colleague who speaks it.